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Terms of Service

The terms governing your use of the Doc-Assure platform, including subscriptions, payments, and refunds.

Last updated 25 June 2026 • Manergy Consulting (Pty) Ltd • Governed by South African law

1. Acceptance of terms

By creating an account or using Doc-Assure (the "Service"), a product of Manergy Consulting (Pty) Ltd (reg 2015/246879/07), registered at 25 Casablanca Van Heerden Rd, Halfway House, 1685, South Africa, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Doc-Assure provides document management, storage, classification, and AI-assisted analysis, consulting, and legal tooling. We may add, change, or remove features over time.

3. Accounts & eligibility

You must be at least 18 years old and provide accurate account information. You are responsible for safeguarding your credentials and for all activity under your account.

4. Subscriptions, payments & refunds

  • Paid plans, credits, and add-ons are offered as subscriptions or one-time purchases, billed in advance on the cycle you choose (monthly or annually) until cancelled.
  • Web purchases are processed by our payment providers — Paddle (international) and PayFast (South Africa). In-app purchases on iOS and Android are billed through your Apple or Google account and governed by their terms.
  • You can cancel at any time; cancellation stops future renewals and your access continues until the end of the period you have already paid for.
  • Refunds are handled in accordance with our Refund Policy.

5. Acceptable use

You agree not to misuse the Service, including by uploading unlawful content, infringing others' rights, attempting to breach security, or disrupting the Service.

6. Your content

You retain ownership of documents and content you submit. You grant us a limited licence to host, process, and display that content solely to provide the Service to you (including AI processing as described in our Privacy Policy).

Data residency & replicas. By default your data is stored in our South African region. You may choose a different residency region, or add additional regions ("replicas"), as a paid add-on billed monthly per region. Changing or adding a region migrates your existing data to that region; if you enable replicas, copies are kept in each region you select. When you delete content or your account, the deletion applies to your primary region and all replica regions. You are responsible for ensuring your chosen regions meet your own compliance obligations.

7. Our intellectual property

The Service, including its software, design, and trademarks, is owned by Doc-Assure and its licensors and is protected by law.

8. AI output & no professional advice

AI-generated summaries, analyses, consulting reports, and legal documents are provided for informational purposes only, may contain errors, and do not constitute legal, financial, tax, or other professional advice. You are responsible for independently verifying any output before relying on it.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, Doc-Assure will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or revenue.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these terms or where required by law.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law rules.

13. Changes to these terms

We may update these terms from time to time. Material changes will be posted on this page with a revised "Last updated" date.

14. Contact us

Doc-Assure — a product of Manergy Consulting (Pty) Ltd
Questions about these terms: support@doc-assure.africa
See also: Privacy Policy  ·  Refund Policy
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